Last updated: December 2, 2025
By accessing or using ShopFlow ("we," "us," or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these Terms, you may not access or use our services.
These Terms constitute a legally binding agreement between you and ShopFlow. Please read these Terms carefully before using our services.
ShopFlow provides a Software-as-a-Service (SaaS) e-commerce platform that enables sellers to create and manage online stores. Our services include:
To use ShopFlow services, you must:
Store Creation: Stores are created exclusively by ShopFlow administrators. Sellers cannot create stores directly through the platform. To request a store, sellers must contact ShopFlow at support@braintisa.com.
Access to the ShopFlow e-commerce platform is provided free of charge. There are no monthly subscription fees for platform access.
A one-time setup fee of LKR 8,000 is required for store creation. This fee covers:
The setup fee is non-refundable under any circumstances, as detailed in our Refund Policy.
Domain names are registered and renewed on an annual basis. Sellers are responsible for remitting payment to ShopFlow for domain renewal fees. ShopFlow will then process the payment to the domain registrar on your behalf.
Important: Domain renewal fees must be paid in advance of the renewal date. Failure to pay domain renewal fees may result in:
Domain renewal fees are non-refundable once paid. Sellers must ensure timely payment to maintain domain registration.
A transaction fee of LKR 30 is charged for each order processed through the platform. This fee is automatically deducted and is non-refundable, regardless of order outcome (cancellation, refund, etc.).
A minimum fee of LKR 30 applies per month, even if no orders are processed during that month.
Payments can be made through the methods accepted by ShopFlow, including but not limited to bank transfers, online payment gateways, and other approved payment methods. All payments must be made in Sri Lankan Rupees (LKR) unless otherwise specified.
As a seller using ShopFlow, you agree to:
You agree not to:
The ShopFlow platform, including its software, design, logos, and content, is owned by ShopFlow and protected by intellectual property laws. You retain ownership of your store content, products, and customer data.
By using ShopFlow, you grant us a license to use, display, and distribute your store content as necessary to provide our services, including for marketing and advertising purposes as described in our Privacy Policy.
ShopFlow maintains regular backups of store databases for disaster recovery purposes. However, sellers are responsible for maintaining their own backups of critical data.
Database Backup Requests: Customers may request a database backup of their store data at any time by contacting support@braintisa.com. We will provide the backup within 30 days of the request.
ShopFlow is not responsible for data loss resulting from seller actions, third-party services, or circumstances beyond our reasonable control.
ShopFlow strives to maintain high service availability but does not guarantee uninterrupted or error-free service. We reserve the right to:
You may terminate your account at any time by contacting us. Upon termination, you will remain responsible for any outstanding fees, including domain renewal fees that have been paid.
We may terminate or suspend your account immediately, without prior notice, for:
Upon termination, your right to use the platform will immediately cease. We may delete your account and data, subject to our data retention policies and legal requirements. No refunds will be provided upon termination, except as required by law.
To the maximum extent permitted by law, ShopFlow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
You agree to indemnify, defend, and hold harmless ShopFlow, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Any disputes arising from these Terms or your use of ShopFlow shall be resolved through good faith negotiation. If a dispute cannot be resolved through negotiation, it shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.
ShopFlow reserves the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the platform after such changes constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and ShopFlow regarding the use of our services and supersede all prior agreements and understandings.
If you have questions about these Terms, please contact us at:
Email: support@braintisa.com